Debit Card Number vs Bank Account Number

There are two separate ways to pay online. You can use a “card number,” or you can use a “bank account number.” RentHelper does not take card numbers. RentHelper only works with bank account numbers.

Your bank account may come with a debit card. In this case, you have both numbers. RentHelper does not work with the card, it works only with the account number.

Card Numbers Not Accepted

picture of a debit card with a line through it

Card numbers do not work. Image CC BY-SA jackbtcjack123 wikimedia

Most card numbers are 15 or 16 digits. If you have a number that has 15 or 16 digits, it is probably a card number.

Bank Account Numbers Accepted

screenshot of a bank statement showing the account number in a green box

You can find your account number on a bank statement, via online banking, or by calling the number on the bank of your card.

Most bank account numbers are shorter than 15 or 16 digits.