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Do you check IDs? We do.

Collect move-in movies on RentHelper and know that your new renter is who they say they are.

Professional tenants steal identities.

Some professional tenants steal the identity of a good renter. They submit this other renter’s name and social security number to pass your background check. This is fraud.

Game tiles spell out ID Theft. CC-BY 2 CafeCredit Flickr.
A scribbled ID vs. a fake Hawaiian id. derivative of cc-by sa 2 drew stephens flickr
We check IDs.

Before a renter can pay on RentHelper, we verify their name, social security number (if available) and ID. This means the ID is valid and the person holding it matches the picture.

This hand drawn fake is obvious, but the real looking ID beneath it is also fake.

Works with international residents.

Renter moving from abroad? No problem. Our ID database covers passports, visas and permanent residency cards. All US states and territories are also covered.

Map of the globe with the continents draw in dots. derivative of cc-by 2 mike rosenberg flickr w1020
An old-fashioned pocketwatch showing a time of 12 seconds. cc-by sa 2.0 ansgar koreng ako_law flickr w1020
Real tenants verify in 15 seconds.

It takes us just a few seconds to verify a real renter’s identity. Identity verification does not slow or delay your move-in.

We’ve stopped fraud in its tracks.

RentHelper has routinely identified fake IDs and stopped fraudulent payments to unsuspecting landlords and property managers.

A magnifying_glass. Derivative of cc by-sa 3 - Tomomarusan wikimedia w1020
House keys hang on a peg. CC by sa 2 linus bohman flickr
Get back your peace of mind.

When move-in monies clear, you can trust you’re handing keys to the person who passed your rental application.

Frequently Asked Questions about Identity Verification

How can I check a renter ID today?

Enroll yourself as a landlord, owner or property manager. Send the enrollment link to your renter. Ask them to enroll and pay the move-in monies for your apartment. If you get paid, the ID was valid. It’s that simple.

Can I check IDs for every adult in an applicant household?

Yes! Have every adult enroll in RentHelper. Each will enter their share of rent as the amount due.

Can I check an ID without collecting rent via RentHelper?

No, identity verification is part of enrolling a renter to pay via RentHelper.

Will I see the results of your identity verification?

Yes, but only indirectly. We do not provide the results of our identity verification to landlords. If an identity is verified, we will allow funds to be paid. You will then receive the requested move-in monies. If you do not receive funds, you can assume the identity was not verified.

What if my renter does not have an ID?

If a renter lacks any form of photo identification and there is good cause, you can still choose to rent to them on your own. We cannot transact funds for renters without a government issued ID. If you are an established customer, please contact us.

Is there a free trial?

Yes! Every new account gets up to five renters for up to two months. The trial includes all features including payment plans to prevent eviction, daily reports and credit reporting.

Pricing

Other services like credit cards, Venmo and PayPal charge 2 – 3% ($20 to $30 per $1,000).

And they don’t check IDs like we do.

RentHelper costs just 0.6% ($6 for every $1,000 of rent we collect).

No contract.

No minimums.

No monthly fees.

No bounce fees.

No hidden or other fees.

Enroll Now

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Home Page

See testimonials. Get an overview of our service.

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Payment Plans

See how we offer a clear alternative to eviction by helping renters structure make-up payments in a sustainable way.

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For Owners

Collect rent online. Full FAQ and information for Owners and Managers about tenant messaging and rent collection.

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Security

Information about RentHelper security practices and how RentHelper remains secure.

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For Renters

Information about RentHelper security practices and how RentHelper remains secure.

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Why Should I Pay For This?

A list of reasons why RentHelper is worth the modest service charge. First, we are a virtual office manager that you hire.

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Credit Reporting

See how landlords can report a renter for credit. Most renters can build credit using our system.

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For Managers

See how to expand your property management business by creating a primary account and direct depositing rent into owner accounts.

We're offering MassLandlords members up to five tenants free for four months. (Not a member? The public free trial is two months.)

Enter your email and we'll make sure this offer is available to you when you're ready to start.

Thank you! Confirm your email address, and we will send you information about how to get your first tenant free.

First tenant must enroll within two months. Then for the following four months, covers up to five tenants' rent owed, prepayments excluded. To maximize your trial enroll up to five tenants at the same time.