Close

Privacy Policy

Last updated: October 15, 2024

Please read this Privacy Policy (“Privacy Policy”) carefully before using the http://www.renthelper.us website and services (the “Service”) operated by RentHelper, Inc. (“RentHelper”, “us”, “we”, or “our”), as well as review the RentHelper Terms and Conditions (“Terms”). Our Service is provided to you, the user, subject to your acceptance of all the terms and conditions in the Terms of Use , and the terms as set forth herein (“Privacy Policy”). The terms “you” “your” and “user” refers to all individuals and entities that access the Service. RentHelper has created this privacy policy to make sure you know what information RentHelper collects and how RentHelper uses it. By using the Service, you expressly consent to the collection, storage, disclosure and use of your information as outlined in this Privacy Policy and you agree to the terms and conditions of this Privacy Policy.

RentHelper will occasionally update this Privacy Policy to reflect changes in RentHelper’s practices and services. When changes are made to this Privacy Policy, RentHelper will notify you in accordance with the Terms . Regardless of notice, by visiting the website and/or utilizing the Service, you are accepting the terms of the then current Privacy Policy. Any external links to other websites are clearly identifiable as such, and RentHelper is not responsible for the content or the privacy policies of these other websites.

RentHelper encourages you to check back, from to time, and review this Privacy Policy so that you always will know what personally identifiable information RentHelper collects, how it is used, and to whom it is disclosed. We will not use or share your information with anyone except as described in this Privacy Policy.

Our Service is intended for individuals and entities located in the United States of America.

Information Collection and Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, phone number, email address, postal address, bank account and routing number, social security number, photo identification, and payment card number (“Personal Information”).

We collect this information for the purpose of providing the Service, identifying and communicating with you, responding to your requests/inquiries, servicing your transactions, improving our services, and complying with federal law requiring us to help the government fight the funding of terrorism and money laundering activities.

Your personally identifiable information is not sold to any third party. Personally identifiable information is shared with three service providers. In order to transact funds, your personally identifiable information is shared with our banking technology partner, Avidia Bank, based in Hudson, MA, to the extent necessary to transact funds, comply with bank anti-fraud and anti-money laundering policies, and comply with local, state, and federal laws and regulations. In order to report renter payments for credit purposes, personally identifiable information renters provide and which we may collect about the tenancy is shared with TransUnion, based in Chicago, IL to the extent necessary to accurately report tenancy history and correct errors. In order to verify the identity of our users, personally identifiable information is shared with Plaid, based in San Francisco. Personally identifiable information is not shared with any other service providers. Your participation in our identity verification process is your consent to the Plaid privacy policy.

If you submit any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

Mandatory Communications

RentHelper reserves the right to communicate with you from time to time about important administrative, policy, legal, and billing matters, which will affect your use of our Service, including without limitation any notices concerning rental payments, and/or alleged violations of our Terms. These communications are mandatory.

Log Data

We may also collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this type of information in order to increase our Service’s functionality. These third-party service providers have their own privacy policies addressing how they use such information.

Cookies

Cookies are files with a small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and transferred to your device. We use cookies to collect information in order to improve our services for you.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. The Help feature on most browsers provide information on how to accept cookies, disable cookies or to notify you when receiving a new cookie.

If you do not accept cookies, you may not be able to use some features of our Service and we recommend that you leave them turned on.

Do Not Track Disclosure

Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. DNT is a way for users to inform websites and services that they do not want certain information about their webpage visits collected over time and across websites or online services. RentHelper is committed to providing you with meaningful choices about the information collected through the Service for third party purposes, and that is why RentHelper provides the opt-out links below. However, RentHelper does not recognize or respond to browser-initiated DNT signals, as the Internet industry is currently still working toward defining exactly what DNT means, what it means to comply with DNT, and a common approach to responding to DNT.

These links may not represent all opt-out options available or third parties collecting information via the Service.

  • To opt-out of the double click and other Google advertising cookies, please visit the Google advertising opt-out page.
  • To opt-out of analysis via the Google Analytics cookie, please visit the Google Analytics opt-out page.

Your California Privacy Rights:

If you live in California and have an established business relationship with us, you can request a list of the personal information we have shared with third parties for their marketing purposes. We will also give you a list of the third parties that have received your information. You can make a request one time each year. To exercise your rights, you can email us or write to us at the address below. Mention in your letter that you are making a “California Shine the Light” inquiry. We will respond within 30 days.

Information collected through Reviews and Testimonials:

You may choose to submit a review or testimonial. If you post a review, RentHelper may, but is not required to, ask for certain information to validate your review or testimonial such as a photo, your name, business affiliation, email address and your city/state/country of residence. If you submit a review, RentHelper may publish your photo, name, affiliation, and/or geographic location, but your email address will be kept private. Additionally, any personally identifiable information that you submit as part of the review or testimonial can be read or used by other visitors to the website. RentHelper is not responsible for any personally identifiable information that you choose to submit as part of your review or testimonial.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services and/or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform specific tasks on our behalf and are obligated not to disclose or use your information for any other purpose.

Communications

We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send or texting STOP to the RentHelper number from which you receive RentHelper communications.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service. RentHelper cannot promise, and you should not expect, that your personal information or private communications will always remain private. RentHelper cannot guarantee complete security.

RentHelper may also release information (including, but not limited to, your name, addresses, telephone number, and account activity) when RentHelper, in RentHelper’s sole discretion believes that such release is necessary or appropriate to:

  1. enforce or apply the terms of any of RentHelper’s user or license agreements;
  2. investigate or respond to allegations of fraud, intellectual property infringement, or other unlawful activity investigate fraud or similar claims;
  3. protect the rights, property or safety of RentHelper, RentHelper’s users, or others.
  4. to protect RentHelper’s operations; or
  5. to permit RentHelper to pursue available remedies or limit the damages that RentHelper may sustain.

RentHelper is required by the terms of its agreement with its Originating Depository Financial Institution for ACH payments (Avidia Bank headquartered in Hudson, Massachusetts) to submit owner information to Avidia Bank for checking against the United States Department of the Treasury Office of Foreign Assets Control (OFAC) Specially Designated Nationals and Blocked Persons List (SDN List).

Security

The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.

However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you. (More information on security.)

Data Transfer

Your information, including Personal Information, may be transferred to — and maintained on — computers, servers, and cloud storage services located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Business Transfers

RentHelper may sell, transfer or otherwise share some or all of its assets, including your personally identifiable information, in connection with a merger, acquisition, reorganization or sale of assets or in the event of bankruptcy.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Children’s Privacy

Only persons age 18 or older have permission to access our Service. Our Service does not address anyone under the age of 18 (“Children”). By using the Service, you are representing and warranting that you are at least 18 years of old and located within the United States of America.

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you learn that your Children have provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children under age 18 without verification of parental consent, we take steps to remove that information from our servers.

Contact Us

If you have any questions about this Privacy Policy, please contact us at info@renthelper.us or

RentHelper, Inc.
Attn: Privacy
210 Worcester St, Ste H, North Grafton, MA 01536